Visit Us

Please reserve timed tickets before your visit!

For your safety and comfort, timed ticketing is required so that MAG can maintain a steady flow of visitors in accordance with physical-distancing guidelines. All visitors, including our members, must reserve timed tickets before visiting. Tickets are available every 90 minutes. There is NO additional fee to order online.
Your safety and well-being are most important to us. Rest assured that we will be following all Federal, State & University of Rochester protocols. And bring your mask!*

RESERVE TICKETS HERE (MAG members – be sure to sign in for free admission)

Museum Hours

Sunday 11 am-5 pm
Monday CLOSED
Tuesday CLOSED
Wednesday 11 am-5 pm
Thursday 11 am-9:00 pm (learn more about MAGthursdays)
Friday 11 am-5 pm
Saturday 11 am-5 pm

RESERVE TICKETS HERE

CLOSED on the following:
New Year’s Day, Martin Luther King Jr. Day, the Fourth of July, Thanksgiving, Christmas Day. We will close at 3 pm on December 24, Christmas Eve.

Admission

$15 General Admission
$12 Senior Citizens (ages 62+)
$6 College Students with ID
$6 Children Ages 6–18
Half-price admission on MAGthursdays after 5 pm (Made possible by Monroe County, with additional support from Dave & Margaret Burns)
FREE to MAG members
FREE Children 5 and Under
FREE to NYS SNAP card holders plus 1 additional visitor (Made possible by Dave & Margaret Burns)
FREE University of Rochester students, faculty, and staff with current ID:

• Strong Memorial Hospital
• Golisano Children’s Hospital
• Highland Hospital
• Thompson Health
• Wilmot Cancer Center
• Flaum Eye Institute
• Eastman Dental
• Noyes Health
• Jones Memorial Hospital
• St. James Memorial Hospital
• Strong West

Get directions to MAG

Administrative Offices Hours

Monday-Friday during regular business hours

CLOSED on the following:
New Year’s Day, Martin Luther King Jr. Day, Memorial Day, July 4, Labor Day, Thanksgiving, December 25th. We will close at 5 pm on New Year’s Eve.

Art Library/Teacher Resource Center

Due to the current pandemic safety limitations, appointments are required. Open to MAG members, educators, UR students and staff for borrowing and to the public for browsing.

(Wednesday–Friday 1-5 pm)
Please call 585-276-8999 or email maglibinfo@mag.rochester.edu to schedule a visit!

Docent-led Tours

Thursdays at 6:45 pm; Friday, Saturday, and Sunday at 11:15 am

Take a one-hour, Docent-led tour of the MAG collection. Included in museum admission.

Upon your arrival, please let the Admission Desk know that you wish to join the tour.
Reserve your timed tickets to the museum in advance!

MAGthursdays

Every Thursday from 5-9:00 pm, shop THE STORE @ MAG and take advantage of half-price museum admission. Reduced admission is made possible by Monroe County, with additional support from Dave & Margaret Burns

Other discounts include:

• North American Reciprocal Museum (NARM) members: Free (must present card) There is a $5 surcharge for special exhibitions.
• MAG is a Blue Star Museum. We offer free admission to the nation’s active-duty military personnel and their families beginning May 15 and through Labor Day each year. There is a $5 surcharge for special exhibitions.
• Guest passes and coupons: Free

Accessibility

Free visitor parking is available in all lots on the museum grounds.

Handicap-accessible spaces are in lot D (near the rear entrance). The clearance is six feet, six inches (6′ 6″). Both entrances are fully accessible. A limited number of wheelchairs are available in the Vanden Brul Pavilion. Full description

To schedule a sign language interpreter, a touch tour for the blind, or to request an events calendar in Braille or large print version, contact Chelsea Anderson or call 585.276.8971.

Museum Guidelines

In order to make the museum visit pleasurable for all, we ask that you follow the guidelines below:

• Wear a mask and keep COVID-19 distances.
• Food, beverages, umbrellas, backpacks, large bags (16”x 20” or larger), and baby back carriers are not allowed in the gallery. Please use our free coatroom and lockers located near the front entrance.
• Wheelchairs and umbrella strollers are available in our coatroom for your use — free of charge.
• Please do not touch the art; natural oils and dirt from your hands can damage delicate artwork. Please do not lean on art cases or walls. We recommend staying 12 inches back to avoid touching the works by accident.
• Please use regular or colored pencils only when making notes or drawing in the galleries. No pens, ink, or markers are to be used inside the gallery.
• Please keep your cell phone on vibrate.
• No photos are allowed of works marked with the ‘no photo’ icon. No flash photography or video is allowed in the collections. For guests’ safety, we do not allow tripods, monopods, or selfie sticks anywhere in the museum. Commercial photographers should contact our events department at 585-276-8950 or 8949 to inquire about site fees and space use policy.

Visitors can also enjoy cell phone audio described tours of selected works.

MAG Refund Policy

Acknowledgments

The Memorial Art Gallery is supported primarily by its members, the University of Rochester, and public funds from Monroe County and the New York State Council on the Arts with the support of Governor Andrew M. Cuomo and the New York State Legislature.

* Masks Required when Visiting MAG

• In keeping with the New York State executive order stating face coverings must be worn in public, all visitors (over the age of 2) and staff are required to wear a face-covering while at MAG.
• The safety and good health of our guests and staff are very important to us.
• Guests should bring their own mask. Face shields do not fulfill the requirement.
• If guests are unable to wear a mask or do not want to wear a mask, they, unfortunately, will not be able to come into MAG. Please come back and visit us at another time.

If you cannot wear a mask, let us know how we can accommodate you:

• We can provide Museum resources or information via the web or curbside delivery.
• If there is interest in a particular work, we can email information or a link to the image. We can also arrange for contact from one of our curators.
• If you would like something from THE STORE @ MAG, the store staff can arrange a curbside delivery.
• If resources from the library are needed, we can arrange curbside delivery.
• Email maginfo@mag.rochester.edu with any requests or call 585-276-8900.