General Refund Policy

Refunds will be issued in the original form of payment for cash, credit cards, checks, or gift cards. Checks are issued from the University of Rochester within 45 days.

Admissions, Program & Event Tickets

Museum admission ticket(s) can be refunded up to 48 hours prior to the date of your original reservation time slot. Unused tickets will not be refunded. Program, event, & fundraising tickets are non-refundable.

Please contact MAG Admissions at or 585.276.8900.

Creative Workshop

All registrations are non-refundable, with the exception of classes that have been cancelled. We cannot prorate class fees for any student not attending all class meetings. The Creative Workshop reserves the right to make teacher changes or cancel any class. Classes with inadequate enrollment are cancelled one week before the first meeting of the class. All fees are refunded when the Workshop cancels a class if an alternative class is not available.


Merchandise may be returned for a refund within 30 days with the original receipt.


Policies regarding event rental fees, MAG Council Trips, and entry fees for exhibitions or shows are outlined in the specific applications or contracts.