MAG Refund Policy

Refunds will be issued in the original form of payment for cash, credit cards, checks, or gift cards. Checks are issued from the University of Rochester within 45 days.

Admissions, Program & Event Tickets

Museum admission ticket(s) can be refunded up to 48 hours prior to the date of your original reservation time slot. Unused tickets will not be refunded. Program, event, & fundraising tickets are non-refundable.

Creative Workshop

All registrations are non-refundable with the exception of classes that have been canceled. We cannot prorate class fees for any student not attending all class meetings.


Merchandise may be returned for a refund within 30 days with the original receipt.


Policies regarding event rental fees and entry fees for exhibitions or shows are outlined in the specific applications or contracts.